Borrowing Books and More

Curbside Service Instructions

Please note that we are not charging overdue fines at this time, though items more than one month overdue will still be billed.  Please remember to renew or return your books on time!

1. Call, email or use your library account to place a hold on library materials. 

   Our phone number is (802) 223-3338; email info@kellogghubbard.org 

2. When your items are ready to be picked up, we will contact you by email or phone to let you know. 

3. Your items will be available for you in the lobby, just inside the Main St. doors.

    If you would prefer to pick up your items from the School St. foyer, please let us know and we will leave your items, labeled with your name, on the bookshelf just inside the School St door.   

4.  Our Outreach program will now deliver library materials to your town!  Click on Outreach above for more details!

Hours: Monday and Wednesday 2:00-7:00; Tuesday, Thursday, Friday, Saturday 10:00-3:00.  

How to Borrow from the Library

Checkout Items

  • All Library materials check out for two weeks, except museum passes which checkout for three days.

  • You may borrow up to 25 items per library card.

What if the Library doesn't own the item I would like to borrow?

  • We can borrow materials from other libraries.  Find out more on our Interlibrary Loan page.

  • For new items, you can make a purchase request.  Find out more on our New Material Request page.

 

Place a Hold

  • If the library owns the item you would like to borrow, but it's checked out to another patron, you may place a hold on the item.

  • Place holds online at any time with your account in the Library catalog, or by emailing info@kellogghubbard.org.

  • You can also place a hold over the phone or in-person when the Library is open.

    • Once it is available, we will let you know by email or phone that your item is ready to be picked up.

    • You have 5 days to pick up your hold once you are notified that it is ready. 

 

Renew Your Items

  • Online at any time with your account in the Library catalog, or by emailing info@kellogghubbard.org. 

  • Over the phone or in-person when the Library is open.

  • As long as nobody else is waiting for the item you borrowed you may continue to renew it, except for items borrowed from another library which can only be renewed once, or museum passes which cannot be renewed at all.  

Why wasn't I able to renew?

  • Another patron has placed a hold on the item you're trying to renew.

  • Your account is blocked due to a billed item.

  • Your contact information needs to be updated (required once per year by our library management software).  Call or email us and we can help!

 

Return Your Items

  • 24/7 in either of our outdoor book drops.

  • We empty our book drops 15 minutes prior to closing each day.  Items returned to the book drops after that time will be checked in the following day.

Overdue Fines

  • Overdue items will be charged fines at the rate of $.25 per day, except DVDs and Museum Passes which are $1 per day.

  • The maximum overdue fine per item per check-out is $5.

  • The maximum total overdue fines for children’s & young adult items on a single card is $25.  Fines exceeding the $25 "batch" amount will be waived at the time of payment only. 

 

Get Email Reminders

If you have an email listed on your patron account you may receive the following automatic reminders:

  • Your items are due in 2 days

  • Your items are 3 days overdue

  • Your items are 2 weeks overdue.

 

     Note: You are responsible for returning or renewing items on time, even if you did not receive an email reminder.  You can request a receipt with your due date at check-out, and you can check your account online.  If you aren't sure when your items are due, please ask us!

Check Your Account Online

Click the search our catalog button, then enter your library barcode number + password. Full instructions here.

 

Lost or Missing Materials

  • A librarian will call you and then mail a bill for items that are 1 month or more overdue.  Patrons with billed items are blocked from further borrowing until those items are returned or paid. 

  • If you have lost or damaged an item and you would prefer to supply a replacement, you must ask the Library Director.

 

  • If you return a lost item that you already paid for, and it has been less than 3 months since your payment, you can request a refund.

  • We cannot accept returns of items more than 1 year overdue; the Library must be reimbursed for the replacement cost of the item.