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Borrow from the Library

Borrow Items

  • All Library materials check out for two weeks, except museum passes which checkout for three days.

  • You may borrow up to 25 items per library card.

What if the Library doesn't own the item I want?

  • We can borrow from other libraries.  Find out more on our Interlibrary Loan page.

  • You can ask us to buy new items to add to our collection.  Find out more on our New Material Request page.

 

Check Your Account Online

Click the search our catalog button, then enter your library barcode number + password. Full instructions here.

 

Place a Hold

  • If the library owns the item you would like to borrow, but it's checked out, you may place a hold.

  • Place holds online at any time with your account in the Library catalog, or by emailing info@kellogghubbard.org.

  • You can also place a hold over the phone or in-person when the Library is open.

    • Once it is available, we will let you know by email or phone that your item is ready to be picked up.

    • You have 5 days to pick up your hold once you are notified that it is ready. 

 

Renew Your Items

  • Online at any time with your account in the Library catalog, or by emailing info@kellogghubbard.org

  • Over the phone or in-person when the Library is open.

  • As long as nobody else is waiting for the item you borrowed, you may renew it 4 times, except for items borrowed from another library which can only be renewed once, or museum passes which cannot be renewed at all.  

Why wasn't I able to renew?

  • Another patron has placed a hold on the item you're trying to renew.

  • Your account is blocked due to a billed item.

  • Your contact information needs to be updated (required once per year by our library management software).  Call or email us and we can help!

 

Return Your Items

  • 24/7 in either of our outdoor book drops.

  • We empty our book drops 15 minutes prior to closing each day.  Items returned to the book drops after that time will be checked in the following day.

 

Email Reminders

If you have an email listed on your patron account you may receive the following automatic reminders:

  • Your items are due in 2 days

  • Your items are 3 days overdue

  • Your items are 2 weeks overdue.

 

     Note: You are responsible for returning or renewing items on time, even if you did not receive an email reminder.  You can request a receipt with your due date at check-out, and you can check your account online.  If you aren't sure when your items are due, please ask us!

 

Overdue Items, Damaged Items and Billing

  • If you have items on your account 30 days or more overdue, you will receive an automated email from us and your account will be blocked from further borrowing until you return or pay the replacement cost of those items.

  • You will receive an automated follow-up bill once items are 60 days overdue if they are not returned.  

  • If you damage an item to the point where we can no longer lend it to others, the replacement cost will appear as a fee on your account and your account will be blocked until the fee is paid.

  • If you have lost or damaged an item and you would prefer to supply a replacement item, you must ask the Library Director.

  • If you return a lost/paid item within three months of paying for it, you can request a refund.

  • You cannot return or replace items more than 6 months overdue; by that time we will have had to buy a replacement, and need to be reimbursed to offset that cost.  The replacement cost will appear as a fee on your account and your account will be blocked until the fee is paid. 

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