Borrowing Books and More

Curbside Service Instructions

 

Hours: Monday and Wednesday 2:00-7:00; Tuesday, Thursday, Friday, Saturday 10:00-3:00.  

1. Call, email or use your library account to place a hold on library materials. 

   Our phone number is (802) 223-3338; email info@kellogghubbard.org 

2. When your items are ready to be picked up, we will contact you by email or phone to let you know. 

3. Your items will be available for you at the circulation desk.

    If you would prefer a contactless pickup, please let us know and we will leave your items, labeled with your name, at

    the pickup location in front of the Library.  

4.  Our Outreach program will now deliver library materials to your town!  Click on Outreach above for more details!

Checkouts, Renewals and Fines

The maximum number of check-outs per patron is 25.  The maximum overdue fine per item/check-out is $5.

Note: Total fines for children’s & young adult collection items on a single card may be paid off in a batch with a $25 payment. 

Place a Hold

  • Online at any time with your account in the Library catalog, or by emailing info@kellogghubbard.org.

  • Over the phone or in-person when the Library is open.

    • Once it is available, we will let you know by email or phone that your item is ready to be picked up.

    • You have 5 days to pick up your hold once you are notified that it is ready. 

 

Renew Your Items

Why wasn't I able to renew?

  • Another patron has placed a hold on the item you're trying to renew.

  • You have already renewed the item the maximum number of times.

  • Your account is blocked due to a billed item.

  • Your contact information needs to be updated (required once per year by our library management software).  Call or email us and we can help!

 

Return Your Items

  • 24/7 in either of our outdoor book drops.

  • We empty our book drops 15 minutes prior to closing each day.  Items returned to the book drops after that time will be checked in the following day.

Email Reminders

If you have an email listed on your patron account you may receive the following automatic reminders:

  • Your items are due in 2 days

  • Your items are 3 days overdue

  • Your items are 2 weeks overdue.

 

Note: You are responsible for returning or renewing items on time, even if you did not receive an email reminder.  You can request a receipt with your due date at check-out, and you can check your account online.  If you aren't sure when your items are due, please ask us!

Checking Your Account Online

Click the search our catalog button, then enter your library barcode number + password. Full instructions here.

 

Lost or Missing Materials

  • A librarian will call you and then mail a bill for items that are 1 month or more overdue.  Patrons with billed items are blocked from further borrowing until those items are returned or paid. 

  • If you have lost or damaged an item and you would prefer to supply a replacement, see the Library Director.

 

  • If you return a lost item that you already paid for, and it has been less than 3 months since your payment, you can request a refund.

  • We cannot accept returns of items more than 1 year overdue; the Library must be reimbursed for the replacement cost of the item.